Terms of Service

These Terms of Service (the "Terms") form a binding legal agreement between you and Cloverfield ("Cloverfield", "we", "us" or "our") governing your access to and use of the Cloverfield website, web application, application programming interfaces, models, analysis pipelines, documentation and support channels (together, the "Service").

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, you must not access or use the Service.

If you accept these Terms on behalf of a company, agency or other organisation, you represent that you have authority to bind that entity, and "you" means that entity. Where a separately negotiated written agreement between you and Cloverfield exists, that agreement prevails over these Terms to the extent of any conflict.

These Terms contain a limitation of liability in section 15, a disclaimer of warranties in section 14, and an indemnity in section 16. Read them carefully.

• You must be at least 16 years of age, or the higher minimum age required in your jurisdiction to enter into a binding contract without parental authorisation.
• You must not be barred from receiving the Service under any applicable sanctions, export-control or trade-restriction law, and must not be located in an embargoed territory or listed on a restricted-party list.
• You must not have been previously suspended or removed from the Service, unless we have expressly reinstated you in writing.
• You must use the Service in compliance with all laws applicable to you, including data-protection, surveillance, anti-stalking, anti-harassment and consumer-protection law.

Cloverfield is an analytical instrument. It applies statistical and machine-learning models to imagery and other material you submit in order to produce estimates about likely geographic origin, environment, vehicles, streets, landmarks and visually similar scenes, and to organise those estimates into saved analyses and cases.

Feature availability, model versions, allowances and performance characteristics may change over time. We may add, modify, deprecate or withdraw features, and will use reasonable efforts to give advance notice of changes that materially reduce core functionality for paying customers.

All output of the Service is probabilistic. A coordinate, region, confidence value, vehicle candidate, street match or similarity score is a modelled estimate derived from limited visual evidence. It is not a verified fact, an identification, a determination of ownership or presence, or evidence of any legal status.

Accuracy is affected by factors including image resolution, compression, cropping, lighting, weather, seasonality, camera geometry, occlusion, staged or synthetic imagery, changes to the physical world since reference data was captured, gaps in reference coverage, and the intrinsic limitations of the underlying models.

You must independently verify any result before relying on it. The Service must not be used as the sole or determinative basis for decisions concerning safety, emergency response, law-enforcement or investigative action, employment, credit, insurance, housing, immigration status, or any other decision producing legal or similarly significant effects for an individual.

You are solely responsible for the interpretation, corroboration and downstream use of any output, and for any decision you or a third party takes in reliance on it.

• You must provide accurate registration information and keep it current.
• You are responsible for all activity occurring under your account, except activity resulting from a security failure attributable solely to Cloverfield.
• You must keep credentials confidential, must not share them with unauthorised persons, and must notify us without undue delay at contact@buildingnew.life on becoming aware of any unauthorised access.
• You must not access another person's account, impersonate any person, circumvent authentication or rate limits, or register accounts by automated means or under a false identity.

We may require verification of identity or entitlement where reasonably necessary to protect the Service, and may refuse registration at our discretion where permitted by law.

"User Content" means imagery, files, coordinates, case names, notes, labels and any other material you submit to the Service. As between you and Cloverfield, you retain all right, title and interest in your User Content. These Terms transfer no ownership of it to us.

You must not, and must not permit any person to:

• Use the Service to locate, monitor, track, profile, harass, intimidate, stalk, dox or otherwise harm an identifiable individual, or to facilitate any such conduct by another person.
• Use the Service for unlawful surveillance, or in a manner that violates a protective order, privacy statute, anti-stalking statute or the terms of any warrant, authorisation or oversight regime that binds you.
• Submit material obtained through unauthorised access to a device, account, network or premises.
• Attempt to re-identify individuals from de-identified or aggregated data, or to derive biometric identifiers from output.
• Reverse engineer, decompile, disassemble, probe, benchmark for competitive purposes, or attempt to extract, distil or replicate the models, weights, embeddings, prompts, pipelines or reference datasets underlying the Service.
• Circumvent or attempt to circumvent authentication, authorisation, rate limits, usage allowances, watermarking or other technical protections.
• Scrape, crawl, harvest or otherwise systematically extract data from the Service other than through interfaces we expressly provide for that purpose.
• Introduce malware, conduct denial-of-service activity, or otherwise interfere with the integrity, security or performance of the Service.
• Resell, sublicense, rent, timeshare or provide the Service as a service bureau to third parties without our prior written authorisation.
• Use the Service in violation of applicable sanctions or export-control law, or to develop weapons or unlawful targeting capabilities.
• Misrepresent output as verified fact, as a Cloverfield determination or certification, or as evidence of identity, ownership or presence.

We may investigate suspected violations and may, at our discretion and in a manner proportionate to the conduct, warn you, throttle or restrict access, remove or disable User Content, suspend or terminate your account, and where required by law report the matter to a competent authority.

The Service incorporates or interoperates with third-party datasets, mapping and imagery providers, model-inference providers, payment processors and infrastructure services. We make no representation as to the completeness, currency, accuracy or availability of third-party data, and outages or changes by those providers may affect the Service.

Your use of a third-party service accessed through Cloverfield may be subject to that provider's own terms and restrictions, which you are responsible for observing. Attribution requirements imposed by mapping or imagery providers must not be removed or obscured.

• Prices, billing periods, included allowances and overage rates are those displayed at the point of purchase.
• Unless stated otherwise, subscriptions renew automatically at the end of each billing period at the then-current price until cancelled, and you authorise the applicable payment processor to charge your payment method on each renewal.
• Cancellation takes effect at the end of the current billing period; access continues until then.
• Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST and withholding taxes, other than taxes on our net income.
• We may change pricing or plan composition with at least 30 days' notice before the change takes effect for you; continued use after that date constitutes acceptance.
• Failure to settle an invoice may result in suspension after reasonable notice, and unpaid amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

Except where required by law or expressly stated at purchase, fees are non-refundable and there are no refunds for partial billing periods or unused allowances.

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to begin supplying digital content or services during that period and acknowledge that you thereby lose the right of withdrawal once performance has begun, the right ends accordingly; otherwise you may withdraw by notifying us at contact@buildingnew.life. Nothing in these Terms limits any non-waivable statutory right you have as a consumer.

If you believe you have been charged in error, contact us at contact@buildingnew.life within 60 days of the charge and we will investigate in good faith.

The Service, including its software, models, weights, interfaces, design, databases, documentation, branding and all improvements to them, is owned by or licensed to Cloverfield and is protected by copyright, trade-mark, trade-secret and other intellectual-property law. We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for your internal purposes in accordance with these Terms. All rights not expressly granted are reserved.

The Cloverfield name, logo and associated marks may not be used without our prior written permission, save for factual references to the Service.

If you provide suggestions, feature requests, bug reports or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit that feedback without restriction or compensation. This does not affect ownership of your User Content.

We aim to keep the Service available and reliable but do not warrant uninterrupted or error-free operation. The Service may be unavailable due to scheduled maintenance, emergency remediation, infrastructure or network failure, third-party outage, security incident, or events outside our reasonable control.

Unless a separate written service-level agreement applies to your plan, the Service is provided without any committed uptime, response-time or support-response commitment. Support is provided on a commercially reasonable-efforts basis through the contact channel published in the Service.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, in whole or in part, where you materially breach these Terms; where your use creates a legal, security, reputational or operational risk; where required by law or by a competent authority; where a payment remains unpaid after notice; or where we cease to offer the Service.

Except where immediate action is necessary to prevent harm or to comply with law, we will give reasonable notice and, where the breach is capable of cure, a reasonable opportunity to cure it. Where we terminate a paid plan for convenience, we will refund fees pre-paid for the unused remainder of the then-current period.

On termination, your licence to use the Service ends immediately and User Content will be deleted in accordance with the Privacy Policy, save for copies we are required or permitted to retain for legal, accounting, security or fraud-prevention purposes. Export your data before terminating. Sections 4, 6.2, 11, 13, 14, 15, 16, 18 and 19 survive termination.

To the maximum extent permitted by law, the Service and all output are provided "as is" and "as available", without warranty of any kind, whether express, implied, statutory or otherwise.

Cloverfield expressly disclaims all implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure or error-free, that defects will be corrected, or that any output will be accurate, complete, current or fit for any purpose.

Nothing in this section excludes or limits any warranty, guarantee or right that cannot lawfully be excluded or limited, including the statutory rights of consumers.

To the maximum extent permitted by law, neither Cloverfield nor its operators, affiliates, officers, employees, agents, licensors or service providers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or costs of substitute services, arising out of or relating to the Service, however caused and on any theory of liability, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the aggregate liability of Cloverfield and the parties listed above for all claims arising out of or relating to the Service will not exceed the greater of (a) the total amounts you paid to Cloverfield for the Service in the twelve months preceding the event giving rise to the first such claim, or (b) one hundred United States dollars (USD 100).

These limitations apply to the fullest extent permitted by law and form an essential basis of the bargain between the parties. They do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot lawfully be limited or excluded. If you are a consumer, your non-waivable statutory rights are unaffected.

To the extent permitted by applicable law, you will defend, indemnify and hold harmless Cloverfield and its operators, affiliates and service providers from and against any third-party claim, and any resulting liability, damages, penalty, loss, cost and reasonable legal expense, arising out of or relating to: your User Content; your use of the Service or of any output; your breach of these Terms or of any representation you make in them; your violation of any law or of the rights of any person; or any decision taken by you or in reliance on you using output from the Service.

We will notify you of any such claim, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes obligations or admits fault on our part without our prior written consent.

You represent that you are not subject to sanctions, are not located in an embargoed jurisdiction, and will not export, re-export or make the Service available in violation of applicable export-control or sanctions law. If you are a public authority or act on its behalf, you are responsible for ensuring that your use complies with the legal authorisation, oversight and record-keeping requirements applicable to you; nothing in these Terms constitutes such authorisation.

These Terms and any non-contractual obligations arising out of them are governed by the laws applicable at the place of establishment of the entity operating Cloverfield, without regard to conflict-of-law rules. The courts of that place have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

If you are a consumer, this section does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute by written notice to contact@buildingnew.life and a 30-day informal resolution period.

• Entire agreement — these Terms, the Privacy Policy and any feature-specific terms presented to you constitute the entire agreement between the parties regarding the Service and supersede all prior understandings.
• Severability — if a provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue in force.
• No waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment — you may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• No third-party beneficiaries — except for the indemnified parties named in section 16, these Terms create no rights for third parties.
• Force majeure — neither party is liable for failure to perform caused by events beyond its reasonable control, excluding payment obligations.
• Notices — we may give notice by email to your registered address or by posting in the Service; you must give notice to contact@buildingnew.life.
• Language — the English text of these Terms governs; translations are for convenience only.

We may revise these Terms as the Service develops or as legal requirements change. The version identifier and effective date at the head of this document indicate the current revision.

For material changes we will give at least 30 days' notice through the Service or by email before the revision takes effect, except where a shorter period is required to comply with law or to address a security risk. If you do not accept a revision, you must stop using the Service before the effective date and may cancel any paid plan, in which case we will refund fees pre-paid for the unused remainder of the then-current period.

Notices, questions, legal requests and billing enquiries under these Terms should be sent to contact@buildingnew.life. Please include your account email and, where relevant, the identifier of the analysis or case concerned.